Email

Overview

Sifflet can send email notifications from monitors, sources, and incidents. To see which emails Sifflet sends, see Email notification messages.

Choose email recipients for notifications

Users' Email Addresses

Sifflet users' email addresses are automatically configured on your account's email integration. This means that as soon as a user is added to Sifflet, you can use their email address as a recipient in your notification rules and monitors.

Custom Email Addresses

If you want to use custom email addresses (e.g. mailing lists, non-Sifflet user email addresses, etc.) as recipients for your notifications, you first need to add them to the email integration.

To add a custom email address:

• Go to Settings > Collaboration Tools
• In the Mail section of the page, write the email address of interest
• Hit Save

Sifflet validates your email address.

You can now choose this email address as a recipient in your notification rules and monitors.

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Using Emails to Generate Notifications on Alerting Tools

If you use the email integration to generate notifications on alerting tools (e.g. Microsoft Teams, etc.), make sure they accept emails from the [email protected] email address.

Trigger Notification Emails from Sources

You can get alerted on Sifflet source failures using any configured email address (i.e. any user or custom email address) in the Notify on source failure setting.

Trigger Notification Emails from Incidents

Emails are sent for incidents in the following cases:

• An incident is created.
• A monitor is added to an existing incident (incident updated).
• An incident is closed.
• A user is assigned to an incident. An email is sent to each newly assigned user, including users reached through a team assignment.

Trigger notification emails from monitors

Emails are sent when a monitor fails or needs attention and is not tied to an incident.